Customer Reviews & Testimonials
The technician was punctual, thorough, and professional. He also gave me tips on how to maintain good drain flow.
Technically competent, professional and considerate technicians, and a new furnace installed within 24 hours. Highly recommended!
Tyler and his crew were very professional in installing our new furnace and ducting! They were all very friendly and we highly recommend them for your HVAC and plumbing needs!
Andrew and Nate were very helpful and polite. They were also very considerate. They worked hard to get the job done and did extra as was needed. I would definitely recommend them for any service.
1st time using John Stevenson Plumbing. A friend referred me to them and I’m really grateful. I was able to get an appointment on the same day as my call and they showed up on time. Bryce helped us quickly and efficiently and was really awesome. I’ll ...definitely be using JSP again in the future!!
Hello, Mr. Jeremiah was personal, professional, and expert technician on home plumbing. He took the time to explain my plumbing problem before performing the job. I will refer my friends and contact this company for all future plumbing issues. Dr. ...Tim Rogers
Cannot say enough good things and appreciation for the whole team when my water heater started leaking; way overdue for replacement. I really appreciated the local family-owned, really super efforts to do the replacement the same day. About 6 hours of ...effort; one removing and preparing everything for the really talented guy that was on another big job that came to do the replacement and final work. Thanks to all of you for a really fantastic job. Bruce in Oceanside
The rep arrived quickly and informed me what the issues was and gave me a quote. Once I approve the work the gentleman started to work and before I knew it the toilet was work in my perfect. I would call this company first if I ever had an issue.
Had a really great experience. They came out within 20 minutes of me calling and requesting their help and we’re very friendly and reasonable with their pricing and services. I was surprised how reasonable their pricing was knowing that plumbing can be ...an expensive service to ask for. I would recommend calling early in the morning if you need them to come out quickly.
It is with great pleasure that we write these words to let everyone know how impressed we are with the services of John Stevenson Heating and plumbing. We installed three indoor mini splits and a heat pump on the roof. Mr Brian Shockley has been ...extremely professional, courteous, punctual and attentive to all details and needs. The installation was complicated and Brian took care of every detail. The equipment is very quiet, the electric cables are perfectly organized and tidy. We are pleased having nice cool air and heating when we need it. Thanks Brian for your knowledge and your work ethic. Our experience with John Stevenson and Brian has been beyond our expectations. I would recommend John Stevenson to anyone in the city that needs heating, cooling and plumbing services. I look forward to having your company service our equipment when need it. Again thanks, RObert and Gina Ing
Had a clogged drain that I couldn’t fix myself and I was really hesitant to use a plumber. I am really glad I found John Stevenson Plumbing. They were on-time, professional and completed the work per the $79 coupon. Will definitely be recommending them ...to anyone needing a plumber.
Nice and friendly yet very professional. Very informative and job was done quickly. Nothing to complain about the service, very happy about it and would like to do business again in the future if needed. A+
David came to fix a faucet that was not delivering cold water. He determined the problem immediately and fixed it. He was so professional and courteous (wore booties in the house). After the repair, he reviewed an inexpensive solution to removing all ...the contaminants from the entire water system of my home. He never pressured me but provided a great education on whole house water treatment systems.
We had a few problems around the house. Two clogged drains and a garbage disposal that took a dump on us. I called John Stevenson and they had a technician out in about an hour. Alex Cose took care of all three problems within 30 minutes. Thank you
Jason worked quickly and was very friendly and professional - he even brought my puppy some dog treats! Very impressed! Today (March 2020) we had another great experience! Thanks !
Best experience ever!!! Ask for Michael Dane he is absolutely the very BEST. Michael patiently explained every question I threw his way. He was well mannered, detailed, completely fixed the problem and cleaned up better than when he started. John ...Stevenson Plumbing Heating & Air was very reasonable and would highly recommend this company. Was very impressed with the company and Michael Dane. Thank you!!!
Best plumbing service that I have had so far!
The technician was very pleasant and knowledgeable. The work was done quickly and efficiently. The price was very fair. I would totally call them again. Thank you guys!!
Tom is amazing! He cleaned my heater saving me energy costs and even repaired my neighbor's old A/C unit. And he did all of this quickly and efficiently. He called before he arrived and arrived exactly when he said he would. I'm very impressed with the ...service of this company, so much so that I bought their service check program where they periodically come out and inspect my air, plumbing and heating for a very low monthly fee. Makes sense to me.
Very high quality instalation courteous and professional will be using them again soon.
Jordan was very knowledgeable, and did the work in a timely manner. I was very satisfied.
We had a new furnace installed 16 months prior by John Stevenson and the furnace quit recently. I called and they sent a service tech over right away. He replaced a part and it was no charge. Tom was very cordial, quick and neat. And best of all, the ...furnace worked again. Nice going!
David was our serviceman. He was so nice & easy to talk to. His workmanship was excellent. My husband was so pleased, also. Thank you for your outstanding service! Judy Warne / Ed Warne
Brian Shockley was a very professional technician which dragonized and serviced my home furnace in an excellent way.
Great and honest service. I will be using again.
Amazing fast & friendly service! Joesph was Very knowledgeable & professional & did the work we needed in a Timely manner! Their membership program is pretty amazing as well! Worth checking out& signing up for! Really glad I called this business. Thank ...you!!
Ryan was a tremendous technician who immediately knew what he needed to do to resolve our problems. Great job!
This was the best call I have ever decided to make. Ryan was a lifesaver. Figured the problem out right away!! I'm impressed with his knowledge. I highly recommend John P. Stevenson to anyone who needs plumbing, heating & air!! I also became a VIP ...member at an affordable price. Again, the best call I ever decided to make!
Bryce and Joe did an amazing job on our new tankless hot water system. It looks more like ark then just a hot water tank that was there. They came out same fay that I called. Had all the parts required. Highly recommend them to anyone.
Theses guys were extremely courteous, punctual and knowledgeable. I would highly recommend them and use them in the future.
Brian has been out to my house twice. He always explains the status and what's going on with the system. He really knows his stuff. Thank you Brian!!!
Fast, courteous, and very prompt. The technicians did a great job and were excellent from start to finish. Looking forward to having the team back out...you can’t ask for a more responsive team!
Joseph was very knowledgeable, and provided a few options available to me in grace.
Joe quickly diagnosed my problem to a leaky refrigerator rather than leaking water line.
The technician was knowledgeable and informative. Had no questions by the end of the assessment.
Tech arrived in 45minutes. Told me my options without being pushy. Had a crew out right away to fix my problem. Did an excellent job and left everything clean and tidy. Glad to recommend them to my friends , neighbors, and family.
Pedro was very detailed in reviewing our 20 year old furnace and recommendations
Nick and John did a great job, very professional and up front about what was causing my clogged kitchen sink. Came out one hour after the call which I was blown away by. I would recommend the company and these guys as they know their stuff.
Joseph was very professional and knowledgeable.
The technician , Pedro, arrived on time & Proceed need to examine my hot water heater. He explained to me the repairs that needed to be made, he did a full review of the heater and that sat down with me and gave me alternatives to either repair or ...replace the heater. He was clear and concise and I didn’t need to be a extra to understand his explanation. My experience with Pedro was professional, yet friendly and very knowledgeable. After he completed the job I had a sense that my problem was resolved
Don't bother scheduling with this company: they don't show up. I missed a half day of work for an appointment that never happened. They couldn't show up within a 4-hour window, then tried to put the onus back on me because I said showing up at 5:30 was ...too late for my family. Terrible scheduling, terrible service. Find another company.
The first appointment kept being delayed to the point that I had to reschedule. The technician was very nice but quoted me $1180 to clean the outside drains using hydrojet. He then told me if I could get a neighbor to also use the service on the same ...day, the price would be $800 each. He told me the price was set by the industry. I called around and ended up getting the same service from another company for $375 which included a free camera inspection.
Tom is one of the most professional and competent service personnel I've ever worked with. This company does a great job of keeping track of your situation and seeing it through to your satisfaction. They pick up the phone when I call vice being put on ...hold, and are on time when scheduling appointments. They are my go to for plumbing and A/C issues for my little condo in Carlsbad. 👌
Courteous technician was very knowledgeable and did not pressure me on repairs suggested.
Punctual, professional and knowledgeable. John was a pleasure to deal with.
I have been calling John Stevenson Plumbing for almost ten years now. They are prompt, cheerful, professional, and personable. For each of the different problems--leaks, filter problems, backflow checks, they have been able to resolve the issue correctly ...the first time. Thank you!
Mike was not only polite he was very professional. He cleared our Master sink which 2 other companies did not. And was able to have them come out the same day. Great Service all Around.
Joe Wood and Jordan Dean were both very helpful and honest. I feel comfortable working with this company.
My interaction with J Stevenson Plumbing is primarily with their technician Pedro. Pedro discovered during an inspection that the two furnaces that were < 2 yrs. old had defective parts and he notified his company that these should be covered under ...warranty. He promised to return and repair the units. Pedro also showed me the least expensive approach to cover support costs.
We have used John Stevenson Plumbing within our family in the past several weeks for a couple of issues. We have found team to be very responsive to our problems. They have provided educated solutions. Each person with whom we have worked, from the ...office team to the field team, has has a very professional manner. The work has been done in a timely way. The quality is exactly what we have hoped for. The follow up has been great. Overall our experience has been of highest quaility. We will recommend the team to friends and family.
I was most impressed with Pedro! He arrived on time, was courteous and professional. I was curious about how our furnace worked and he patiently and thoroughly explained each part that he inspected. Knowing all the safety features that were included ...in this routine inspection has given me greater peace of mind. I will be happy to recommend this service to others. Thank you, Pedro!!
Mike came out within 2hr time frame. He was super friendly and professional. He explained the process and what equipment he was using and for what purpose. He tried two different size snakes, the bigger one was able to unclog whatever was in the pipe. ...What Mike doesn't know is that I had called another plumber earlier in the day and he was not able to unclog the drains. The other company claimed that I needed to dig up the pipes for repair, that it's not an easily fixed issue ($4200). Always get a second opinion! So thankful I found an honest company. I'll be recommending this company to everyone I know. Thank you Mike!
Service was amazing
Hired them to do a full HVAC replacement including duct work...Brian did a great job specifying exactly what units and duct rework we needed and did not try to sell me anything I didn't need...the installation crew of Tyler, Andrew and Nick did an ...amazing job removing the old stuff and installing a new furnace, new a/c unit and new duct work that is now 100 times better than what I had up in my attic for the last 15 years! Brian and the crew were all extremely knowledgeable about the products they were installing and what they needed to do to make temperature control in my 2250 sq.ft. ranch style house more comfortable and efficient without a complicated system. Very impressed with the quality of work these guys did especially in the running and the installation of the new duct work. I think John Stevenson pricing is fair, and although not cheap, a good value because in working with contractors I believe you get what you pay for and if I'm happy with the work it's always money well spent. I have also used this local Carlsbad company for a plumbing repair in the past and was very satisfied with the work for that as well. I found all the staff I came in contact with from the appointment scheduler Peg and everyone who answered their phones to the installation crew all very professional and responsive people who seem to really care about their company and their customers. As a homeowner of an older home it's nice to have a go to company for plumbing, heating and air concerns!
Pedro is always excellent. He makes a thorough inspection, explains the observed situation, and provides superior professional service. He also explains what to look for in the future. We love Pedro and we love Stevenson--a customer for over 8 years. ...Marcia&Phil Hitch
Using the off ramp to cut traffic. Thanks
Your technician was very helpful even though he could not help us.
The technician was courteous, helpful and made extra effort to come back out and make sure the problem was correctly relayed and accessed.
Tom... Rep for JSHVAC... Was very pleasant and thorough... exercised the systems, was responsive to questions. And... Was willing to take the time to make me feel comfortable... System was already 21 years old...
The serviceman were very professional and knowledg
I had a great experience with your company. Joseph Wood was our assigned agent. He was very professional, knowledgeable and quickly identified our problem. Although the problem was rather minor, he explained it thoroughly while making the appropriate ...fix. And all for a decent price. A not normally communicated element to my confidence in Joseph was how clean and organized his truck was! I have not plumbing skill, but can feel more or less confident is someone who keeps his workspace tight and orderly. Cudos to him for that!! I will definitely use you again.
Technician Ryan was fantastic. He fixed what needed fixed and made me aware of any other potential issues without the “hard” sell. John Stevenson will definitely be my next call if I need plumbing work done!
Jeremiah was awesome and came through in a clutch! I highly recommend John Stevenson plumbing. They helped with a gas line for the oven, new water heater, and we’re extremely responsive with a broken shower valve that required the water to be shut down ...throughout the entire building. Thank you for the help!
Professional, friendly, reliable and just all around great. I’ve had many experiences over the years- from big jobs to small and the commitment and quality is shown in both types of work. I appreciate them and give them my highest recommendation.
Great response time. Reasonable flat rate prices. Technicians were friendly and knowledgeable. Will definitely use John Stevenson again.
We were told our water heater needed to be replaced a few months ago. We got busy with the holidays and forgot about it. When I called...just before the new year... John Stevenson was able to send a crew out the very next day...new years eve... to ...remove our old water heater and install a replacement. The team: Alex and Adrial were professional, courteous and efficient workers. They were very respectful of my home and Alex made sure he explained exactly what he was going to do before he did anything. Our daughter is medically fragile and we greatly appreciate the promptness of John Stevenson Plumbing, so she did not have to miss a bath. I am incredibly grateful to John Stevenson Plumbing and our techs Alex and Adrial for being available on New Year's Eve! Thank you, thank you, thank you!!
Pedro was very conscientious and polite while examining the condition of my furnace. He presented options to make the unit more efficient but ultimately it needs replacing because The unit is 26 years old. If I were ready to replace the unit, I would not ...hesitate to have John Stevenson company do it for me.