Customer Reviews & Testimonials
Great customer service!!!!!! I’m an elderly veteran in this company went out of their way to make me feel taken care of
We had great service and on time. Our technician was knowledgeable and prompt. We are very happy!
Both technicians that addressed my plumbing issues were knowledgeable and efficient. They explained what they needed to do to fix the kitchen sink and both bathroom fixtures, gave me some choices to consider and executed the work quickly and provided a ...quality outcome in their service.
Thought Jeremiah was great! He was personable and professional and did a great job on replacing our valve for our dish washer.
Outstanding customer service and quality work
Excellent, professional plumbing contractor to hire. Mike the plumbing Technician is exceptional. A Very skilled workman. I am very happy with a job well done. Thank you, George M.
Fast service but way too. Expensive. Needed one valve to replace but they would only replace both hot and cold valve even though cold replaced Last year and working fine They wanted to charge me $750!!! ! Crazy. Stay away from them
The technicians were very polite and professional, the work great. They took care of the leak with no issue. It was the price, a three hour plumbing fix shouldn’t cost as much as a major transmission repair, although the work was great, I’ll ...neither call them again nor recommend them to family or friends.
We needed a hose replacement for a handheld shower, and the technicians from John Stevenson told us that the part was not available, and that they would need to make a hole in the wall to install a new elbow in order to replace the hose. The bid was over ...$500 (not including repairing the drywall). They also indicated that the new part wouldn't match the other parts of the shower, so they gave me additional bids for the rest of the trim kit, and those bids ranged up to $2000. I thought that was pretty steep, so we had another plumber come, who instantly recognized the part. He had the part the next day and installed it for $40 plus the service call. It seems to me these guys are all about upselling. Beware!
CUSTOMER BEWARE...The reason for the 2 stars is that the technician was very polite, professional. The reason it’s only two stars is that they were provided the name of our reverse osmosis system, said they could assist. So we felt of with it. THEN, ...the tech arrived, said they couldn’t service it and then proceeded to sell us on a whole home system, as well as other services they provide. AND THEN CHARGED US FOR THE VISIT. They did note that the visit would incur a charge, but when we provided the name of the system and our need they claimed they can help, so we felt comfortable scheduling the service. BEWARE.
Great deal for a tune-up / inspection. Got some good advice and an overall good service. He didn't think it was necessary to fo into attic and inspect that part of the system. There were a few other things i feel like he could have checked also.. that's ...the only reason it's not 5 stars
Fast response, quality work affordable price 5 star
I'm not usually one to put reviews out there. But, I just had to since I am so impressed. This is a shout out to Jordan. I recently had another plumbing contractor come out from a different company and tell me I need to replace the sewer pipe since ...it was cracked. This was going to set me back about $5k. Long story short, something just seemed off about this guy and the whole situation. There was too much bragging and story-telling. So, I got a 2nd opinion and Jordan came out on time with a smile and gave me the real story. No new pipe needed. Just break up the concrete a little bit around the pipe so that it has some wiggle room. I just moved into this house a few months ago and need to tune up a few things around here. Let's just say that John Stevenson will be my go-to for ALL things plumbing...heating...& A/C in the future. I am so happy I found a great company I can do business with that I trust will do the right thing.
Alex was awesome!
The technician was very thorough and patient. Great value and a good experience. Will use again.
We had a water leak. Ryan came and diagnosed the problem quickly with minimum intrusion into the walls. A slab leak was the problem. We scheduled an entire house hot and cold water line replacement that started the next day. Everyone with John Stevenson ...was very professional and upfront.
From the initial phone call to the final service everybody was super friendly honest and helpful.
Alex & Taylor came to the rescue cause of our water heater finally died. We decided to go with tankless water heater. Alex was very knowledgeable and helped us choose a right tank for our household. He was also will very professional and did a great job ...explaining everything and cleaning up after. Will definitely use them again for the flow tech and water softener system in the near future. Thank you guys!
Brian came over and was quick and knowledgable got my AC running in 5 min great guy would definitely recommend him and john Stevenson. Hes an awesome field tech my experience couldn't have gone better
It’s hard finding a honest and trustworthy plumber we had a great experience with our tech Alex. We had a clog sewage line and John Stevenson Plumbing came out and unclogged it at a reasonable price.
Excellent service and price!! I will definitely refer them to my friends and family.
Mike was great! He was prompt, explained the problem and cleaned up when done. Five star without a doubt.
Jordan very nice and helpful and did the job quickly. I was given an arrival time of 12-4 pm, but plumber arrived at 4:45. They did call twice to keep me updated, however. The prices were kind of high for a simple clogged drain. The appointment setter ...needs to be a little more honest about the pricing. I was quoted 89 for a service call, which would be applied to the work, and she said just one clogged drain wouldn't be much more than that. It was $270 altogether.
Our tech showed up 30 min early. Got the job done quick and was extremely knowledgeable. 10/10
The representatives came out and repaired the system. They were professional and friendly. They showed what they found and then corrected the issues. They took photos of findings and readings. They were easy to talk to and helped us to understand as we ...moved through the process. The experience we enjoyed with this repair has made John Stevenson plumbing our go-to for any related issues.
Mike came out same morning I called. Very polite and gave excellent service at an extremely reasonable price. For sure I Would call them again when I need a plumber
Brian, Eric, Ryan & Nacho are awesome. They are friendly, professional, and hard working. They removed my old system and put in a new one in two days. They left the house as clean as they found it, they showed me the in and outs of using and maintaining ...the system. Great experience all around.
Awesome job!! Professional friendly workers!! Cleaned up after themselves! Easy explanation of the way the new unit works and gave good advice. 👏👏🤗
Extremely pleased with the performance and dedication of all the crew members. They communicated with me throughout all the phases of the work. Performed the work in a timely manner and were very professional. I would definitely use this company again ...whenever needed.
Brian was a very thoughtful and helpful person, he found the problem with my ac unit very quickly and let me know what he needed to do. I found him very pleasant to talk with concerning caring for my unit and explained the reasons why the problem may ...have occurred. He also let me know about options with the company I could purchase at low cost to help care for my ac unit. I would recommend this company to family and friends for thier heating and air.
Arrived Fast, very friendly, inspected the problem and got the job done without damaging anything! Amazing service!
Everything went well except we believe for cleaning out my condense pipe that was under sink in bathroom for 1 hour was 581.10 was extremely expensive. Could have done it myself if told. Professional and polite service with Pedro, however was not very ...clear about how he will fix it. (Not enough info.) 1day later after he was here our air conditioner is not cold now. Pedro should have checked everything. We will be calling another company to come out. (Very disappointed).
Morgan and Brian were great. They showed up on time worked efficiently, kept me informed during the service and were professional. I would definitely use John Stevenson again for any HVAC needs.
Prompt professional service Today on my AC unit. Great service highly recommend.
Thank u! Your crew is awesome good job!
I had a great experience with with the John Stevenson company. I appreciated their professionalism and helpful options for repairs. I would definitely use this company again with full confidence that they would deliver quality and professional results.
They were very professional and thoughtful as well as knowledgeable in what they did. I would highly recommend them and I will definitely be using their services in the future should I need them!
They always work out the problem very helpful and informative
Repaired air conditioning system & provided great advice
Very friendly service. Quickly diagnosed the problem and gave us a bit for the work for a large job.
Joseph was awesome. He explained everything and made sure I understood what needed to get fixed and was finished in less than an hour!
Great workers! Explained everything as they were doing their work. Always patiently answered all questions. A pleasure to work with.
Same day service, polite and personable and efficient. Thank you!
Called for a clogged kitchen sink, luckily they had a tech available same day still honored the price and the service tech was professional and very polite. I now have a contact for any other plumbing issues. Thank you
Jeremiah was extremely professional and thorough. Provided excellent recommendations on our water heater system and provided flexibility in solutions. I highly recommend!
We worked with Jeremiah and he was great! Very informative and friendly and gave us a few plans to choose from. Not even remotely pushy which will earn them more business from us in the future.
Awesome job, knowledgeable staff ....
I’m glad I called John Stevenson Plumbing. Alex was courteous and efficient and couldn’t have been nicer. I would definitely recommend them and called them again.
So here's how they do business. On a clogged shower - they wanted $90 to come out and inspect. Not a problem - I wasn't interested. They called me back and said they'd come out and inspect it for $30 and give me a bid. I asked what the normal price ...for a shower clog was - they couldn't say. I asked - just give me a ballpark. They still couldn't say. So I fell for it and had them come out for $30 to give me a bid. The guy was quick to come out - which was nice, but the $244 bid to unclog a shallow shower clog was way too high. I especially dislike their method of not disclosing any prices until after they are on the premises and you're already in to them for a few bucks. I'd rather pay someone else who can give me a number up front - instead of the somewhat slimey methods they use.
My 34-year old central AC unit was declared dead last Thursday. It’s Friday and I’m the proud owner of 2 Fujitsu Compressors and 5 mini-splits. Plus, they ripped out the old system. Tyler, Carter, Nate, Ryan and Nacho were fantastic.
Very nice. Got the job done quickly. Very professional. Would highly recommend.
We recently had a roof that leaked which originally presented itself by a leak from the A/C Duct. I called John Stevenson Plumbing and let them know there was a leak in my duct and they sent someone out immediately. Carter arrived in a timely manner ...and confirmed that the leak wasn't from the duct and said it was from our roof. He even went into our attic to confirm the leak was from the roof and took pictures and video which was helpful for our insurance claim. We then decided to have a toilet installed and some duct work done since the furnace had to be removed. Everyone who worked on that project (Armando, Brian, Ryan, Nate and John) were all extremely professional and did a great job! I cannot recommend John Stevenson Plumbing enough. They always go above and beyond in their service.
Alex was excellent! He showed up at my door earlier than expected and took care of my slow kitchen drain in minutes.
It was our first time using this plumbing company and we were pleased with how quickly and efficiently our shower handle and cartridge were replaced.
I had a clogged kitchen sink so I called 2 plumbers who couldn’t come until next week (today is Friday)and wouldn’t give me an estimate over the phone. Alex came earlier than expected then fixed my drain quickly. Was so polite, professional, had a ...mask, personable, cleaned up everything after he finished. I couldn’t be happier. Cost what they said it would. Thank you Alex you were great!
They were fast and professional however their prices are significantly higher than all the other plumbers in Carlsbad. I would never have had them come out and waste $39 for a quote if i had known they were going to quote me double the next highest ...plumber. $2,900 to replace a 40 gallon water heater is absurd. Only use them if you are stuck and have no other options. Nice people though.
John Stevenson plumbing is a Phenomenal family owned business! The service they give is 5 Star! Big Thank-Yous to Joe,Mike, Blaze and Vincent! Meticulous and professional! They go,above and beyond! Love my new tankless water heater and carbon filtration ...system.