Customer Reviews & Testimonials
Mike was not only polite he was very professional. He cleared our Master sink which 2 other companies did not. And was able to have them come out the same day. Great Service all Around.
Joe Wood and Jordan Dean were both very helpful and honest. I feel comfortable working with this company.
My interaction with J Stevenson Plumbing is primarily with their technician Pedro. Pedro discovered during an inspection that the two furnaces that were < 2 yrs. old had defective parts and he notified his company that these should be covered under ...warranty. He promised to return and repair the units. Pedro also showed me the least expensive approach to cover support costs.
We have used John Stevenson Plumbing within our family in the past several weeks for a couple of issues. We have found team to be very responsive to our problems. They have provided educated solutions. Each person with whom we have worked, from the ...office team to the field team, has has a very professional manner. The work has been done in a timely way. The quality is exactly what we have hoped for. The follow up has been great. Overall our experience has been of highest quaility. We will recommend the team to friends and family.
I was most impressed with Pedro! He arrived on time, was courteous and professional. I was curious about how our furnace worked and he patiently and thoroughly explained each part that he inspected. Knowing all the safety features that were included ...in this routine inspection has given me greater peace of mind. I will be happy to recommend this service to others. Thank you, Pedro!!
Mike came out within 2hr time frame. He was super friendly and professional. He explained the process and what equipment he was using and for what purpose. He tried two different size snakes, the bigger one was able to unclog whatever was in the pipe. ...What Mike doesn't know is that I had called another plumber earlier in the day and he was not able to unclog the drains. The other company claimed that I needed to dig up the pipes for repair, that it's not an easily fixed issue ($4200). Always get a second opinion! So thankful I found an honest company. I'll be recommending this company to everyone I know. Thank you Mike!
Service was amazing
Hired them to do a full HVAC replacement including duct work...Brian did a great job specifying exactly what units and duct rework we needed and did not try to sell me anything I didn't need...the installation crew of Tyler, Andrew and Nick did an ...amazing job removing the old stuff and installing a new furnace, new a/c unit and new duct work that is now 100 times better than what I had up in my attic for the last 15 years! Brian and the crew were all extremely knowledgeable about the products they were installing and what they needed to do to make temperature control in my 2250 sq.ft. ranch style house more comfortable and efficient without a complicated system. Very impressed with the quality of work these guys did especially in the running and the installation of the new duct work. I think John Stevenson pricing is fair, and although not cheap, a good value because in working with contractors I believe you get what you pay for and if I'm happy with the work it's always money well spent. I have also used this local Carlsbad company for a plumbing repair in the past and was very satisfied with the work for that as well. I found all the staff I came in contact with from the appointment scheduler Peg and everyone who answered their phones to the installation crew all very professional and responsive people who seem to really care about their company and their customers. As a homeowner of an older home it's nice to have a go to company for plumbing, heating and air concerns!
Pedro is always excellent. He makes a thorough inspection, explains the observed situation, and provides superior professional service. He also explains what to look for in the future. We love Pedro and we love Stevenson--a customer for over 8 years. ...Marcia&Phil Hitch
Using the off ramp to cut traffic. Thanks
Your technician was very helpful even though he could not help us.
The technician was courteous, helpful and made extra effort to come back out and make sure the problem was correctly relayed and accessed.
Tom... Rep for JSHVAC... Was very pleasant and thorough... exercised the systems, was responsive to questions. And... Was willing to take the time to make me feel comfortable... System was already 21 years old...
The serviceman were very professional and knowledg
I had a great experience with your company. Joseph Wood was our assigned agent. He was very professional, knowledgeable and quickly identified our problem. Although the problem was rather minor, he explained it thoroughly while making the appropriate ...fix. And all for a decent price. A not normally communicated element to my confidence in Joseph was how clean and organized his truck was! I have not plumbing skill, but can feel more or less confident is someone who keeps his workspace tight and orderly. Cudos to him for that!! I will definitely use you again.
Technician Ryan was fantastic. He fixed what needed fixed and made me aware of any other potential issues without the “hard” sell. John Stevenson will definitely be my next call if I need plumbing work done!
Jeremiah was awesome and came through in a clutch! I highly recommend John Stevenson plumbing. They helped with a gas line for the oven, new water heater, and we’re extremely responsive with a broken shower valve that required the water to be shut down ...throughout the entire building. Thank you for the help!
Professional, friendly, reliable and just all around great. I’ve had many experiences over the years- from big jobs to small and the commitment and quality is shown in both types of work. I appreciate them and give them my highest recommendation.
Great response time. Reasonable flat rate prices. Technicians were friendly and knowledgeable. Will definitely use John Stevenson again.
We were told our water heater needed to be replaced a few months ago. We got busy with the holidays and forgot about it. When I called...just before the new year... John Stevenson was able to send a crew out the very next day...new years eve... to ...remove our old water heater and install a replacement. The team: Alex and Adrial were professional, courteous and efficient workers. They were very respectful of my home and Alex made sure he explained exactly what he was going to do before he did anything. Our daughter is medically fragile and we greatly appreciate the promptness of John Stevenson Plumbing, so she did not have to miss a bath. I am incredibly grateful to John Stevenson Plumbing and our techs Alex and Adrial for being available on New Year's Eve! Thank you, thank you, thank you!!
Pedro was very conscientious and polite while examining the condition of my furnace. He presented options to make the unit more efficient but ultimately it needs replacing because The unit is 26 years old. If I were ready to replace the unit, I would not ...hesitate to have John Stevenson company do it for me.
Thorough inspection...explanations and advice. Recommended !
Very fast even on weekends. Very professional. Fast callback when I had a new issue. We will definitely call them back if we need plumbing issues resolved again. I had called many places on Saturday for a faucet leak. Most couldn’t come out till ...Monday. David was here within 45 minutes. A great company! I highly recommend them!
Michael from John Stevenson came out to my house on a Saturday when 18 people were staying in our Airbnb and clogged two out of three bathrooms! He had it done in u set an hour for a great price! Will be using them again 👍🏼
Very professional and knowledgeable. Identified the problem and root cause for the clog and fixed it and also Explained in detail
Very prompt!! Friendly, professional ~ fixed our problem quickly and efficiently. I'd use this company again without hesitation.
This company is amazing. They responded on the same day. Brian has quickly identified the problem with our furnace and got it working in a short time. He is also such a nice guy and pleasant to work with. I highly recommend this company.
The HVAC technician was very knowledgeable, showed and explained everything to me, and eventually helped me make a decision on how to proceed. I would highly recommend him and his company.
Fast same day service. Pedro is a true professional and did a great job. Thanks!!!
David was a fabulous technician! He fixed what was an easy garbage disposal problem, but taught me how I can remedy the problem on my own the next time. He then took a look at a spigot in my backyard and fixed that as well. Had a fabulous conversation ...with him. He's very friendly and personable. I really enjoyed that!
Needed a plumber to replace my washing machine water valves before a new machine could be installed. Ryan Solis from John Stevenson Plumber’s came out. He did superb work. Fast and efficient but more than that he was honest and friendly. Made me feel ...like I had been a client of her s for years. Not a customer he just met. I will use this company again and again and tell my friends who own homes also about them Because of Ryan!!
Mike and Armando did a got job installing two new water heaters for me. They were pleasant and very professional. They an excellent job of cleaning up afterward. Very satisfied with the work done today.
Quick to respond. Honest and friendly. Did a great job fixing our problem.
We're very happy with the service we received from Jeremiah of John Stevenson Plumbing, Heating & Air! I contacted the office with an urgent request for a technician to investigate and repair a water leak in my attic. Jeremiah quickly identified the ...problem and provided us with several options. Given the character of the issue, we elected to have Jeremiah make immediate, but temporary, repairs, which he accomplished very quickly. He then provided us with options for permanently correcting the problem by replacing the polybutylene water lines in the attic, which were deteriorating and causing the leak.
Stevenson Plumbing has outstanding customer service & very professional. They showed up quickly & resolved our issue within 1 hour, previously we had another plumber that was at our house for hours & could not identify the issue. I highly recommend their ...services. Stevenson plumbing is now our go to plumbers.
The technician was super friendly and efficient!
My technician. Above and beyond. Nice and very professional.
John Stevenson Plumbing was a great find. I called bc my heater stopped working and had never had an HVAC service done before. They were extremely friendly and immediately offered me the $39 inspection, which for me made all the difference! It removes ...the barrier and worry associated with a potentially major service. Wishing 2 days, Brian, the technician came out and immediately identified the issue. He even offered to come back the next day, which was a Saturday, to install the new part. He was experienced and very professional and i now feel a high degree of trust and loyalty to Brian and John Stevenson Plumbing and Heating! I would highly recommend this company and especially Brian. I am grateful for the great service all around! Robin Selitsch
Best experience ever! Totally prompt and professional. Sweet technician. Highly recommend.
Good service, explained what was being done and the final results.
Just had a new furnace installed. The work done by Joey, Andrew and Carter was outstanding. They completed the job in a very timely manner and were very professional. Would recommend John Stevenson Plumbing, Heating & Air to anyone.
Alex and Dave showed up on time and after briefly explaining the job, got right to work. After completing the job, they cleaned up well. All our experiences with John Stevenson Plumbing have been positive.
Technition arrived on time, was courteous and professional
Jonh Stevenson trouble shoots until the problem is resolved. I appreciate their expertise and quick response time. Fair pricing and well equipped. Worrh every dime.
Always professional and no pressures to up-sell.
Great service, courteous and knowledgeable, as always!
Same day service during a particularly busy week. Technician was quick and fixed the problem with our heater system right away.
They were very prompt and profesional. Did a great job clearing 2 blockages. Price was very fair. Would recommend them in the future.
We were able to get an appointment with a technician quickly. As promised, they called prior to arrival. Tom, the technician was friendly, knowledgeable and quickly able to troubleshoot the problem with our furnace. He was helpful in explaining the ...necessary repair. We felt confident in signing a maintenance agreement with them.
John Stevenson! Truthful, Informative, Trustworthy..Best Plumbers I have ever had, very thorough + professional...
Alex was clean, friendly and efficient! I took extra cards to hand out to my neighbors! Thank you for the professional service!
They installed a new water heater a year ago at my daughter’s condo, and called to schedule a one year checkup. At the same time we scheduled a furnace check up. 2 separate technicians came, both were great and helpful. The heating tech showed us a few ...minor things that were issues, but suggested waiting until the unit dies( it is 19yrs old) rather than spending $$$ to fix minor issues. The honesty is greatly appreciated. I will definitely recommend them to friends, and will use them at my house as well.
Very informative and helpful for our drain issue cause and gave us good insight and description as to the procedures available and idea of the cost. Honest and straightforward. Thank you!
After having 3 other companies unable to detect a leak, Ryan from John Stevenson was able to locate it within 15 minutes. Great customer service and all around great experience. I would highly recommend and will continue to use this company for all my ...future plumbing needs.
Swift response, exceptional work. Will be using in the future and referring to all!
Called for water heater replacement. To send a service rep out was $89 (which can be used for parts service etc). My mistake was not asking for an upfront estimate for obvious water heater replacement. Service guy looked at it which we both knew needed ...to be replaced, still charged $89 (rip-off)Problem was price the service guy gave me was $1000 more than anyone else I called or yelp searches. I asked if that was negotiable- nope. My advice- do your homework before calling John Stevenson Plumbing and shop around before getting charged $89 for nothing.
Ryan Solis was an absolute pleasure to work with. Great attitude and extremely professional. I’d give 6 stars if I could.
Other than missing the four hour window I was given, everything else was perfect and the technician was a great guy.
Mike and Armano showed up and immediately started. They isolated the problem and fixed everything. To top it off they back filled the small trench I had dug in preparation of their arrival. I've never had such good plumbing service. These guys are worth ...your business. I'd definately recommend them.
All around a great guy who got the job done! Thx
Team was very professional courteous I could not be happier with their work
Last September 2018 I moved into my new home in Carlsbad. I needed to accomplish some major upgrades including installing air conditioning, a tankless water heater and a gas line for my new gas range. After meeting with the representatives from John ...Stevenson I chose them to do the work. This year I needed to replace the heating system due to its age and needed repairs. From my first meeting and all subsequent work performed by the company’s staff I am very impressed with their level of professionalism, quality of work, friendliness, patience and above all, their helpfulness! It’s a comfort to know they are so trustworthy as I am a 73 year old senior citizen! The wonderful staff included Carter, Andrew, Joe, Alex and Tom!
They were very professional and polite
The boys came over promptly at the time scheduled and were able to fix my sink and toilet within 45 mins.
Very professional, clean and knowledgeable
Great job. Alex is a Total pro.
Very professional maintenance service for my furnace and A/C. Tech was on time, efficient, answered all questions, cleaned up after work was done. Couldn’t have asked for more.
Excellent outfit! I am very pleased with their service. Wish all the utility companies are like this company.
Couldn't ask for better service. Truly the best plumbers around! Fantastic service and super friendly! Will be using them for all future plumbing needs!
Very professional. Didn't give up and fixed our problem as promised. We highly recommended them!
Job well done. Will use again and recommend to friends and family