Customer Reviews & Testimonials
We had our main water line blow out at 5:15. Service technician was on sight by 6:00. Main water line was replaced by 7:30. Great service.
Im in the research phase so I haven'tused this company yet. Ryan the representative was very professional, friendly, knowledgeable and informative . He gave me all the facts to help me make a decision on my next step toward replacing my solar hot water ...system. Thanks Ryan!
Brian Shockley doing great job , very helpful , friendly and Professional, I am recommending that people do this company . Once again I really appreciate Brian Shockley .
Brian was amazing. Very knowledgeable, made sure I understood everything he was doing and options for some things. I would have him come out every time I need service. Personable and trustworthy.
they are fine!
The person who came here, Jeremiah brown, was very nice, explained everything, took the time to answer my questions. But my son was here and he thought he could fix it, so im going with him for now. Thank you!
Outstanding responsiveness. Technician arrived shortly after call despite a super busy schedule. Took the time to assess the problem and help identify the most cost effective solution. Great customer service. Brian S. Does OUTSTANDING work. Will only ...use this company in the future.
They were very professional and polite
Tech arrived and started well, quote was 4 times higher than regular service tech. Scam plus didn’t put parts back properly!
Great job by the technician that came to the house. The work was flawless.
Ryan was my tech. Sharp guy.. He was very professional and gave me a ton of information, and really helped us make some decisions for our plumbing and HVAC needs. I would highly recommend him and this company.
Brian was professional, knowledgeable and did a great job explaining my ac issue. The repair was done promptly and I felt the fee for the repair was fair.
Wonderful service from Jeremiah .!! Thank you
I found the listing on Google and filled out a bit of info on the site. Someone immediately chatted with me about my needs and I had a call within 30 minutes stating someone would be out to evaluate the problem. Michael, the drain technician, was ...polite and knowledgeable and left the bathroom as he found it. Less than an hour's work and less than half a day from my call and all is running smoothly again. Very pleased with the entire experience. Highly recommend this company.
He did an awesome job 👍
Very prompt and professional
Fast clean and professional
Quick, efficient service
Very professional technician and efficient repair and honest recommendations. Very satisfied.
Alex was extremely knowledgeable, prompt, courteous, and friendly. A pleasure to do business with. Extremely fast. A+++!
I noticed my water heater leaking and called John Stevenson and they were very polite on the phone. About an hour later Joseph Wood arrived to inspect my water heater, he said he could have it replaced no problem. Joseph was very professional and ...knowledgeable and answered all my questions without getting frustrated. I am very happy with the work completed and I will recommend this company in the future.... Thank you Joseph for an outstanding job.
My tank hot water heater ran it’s course. I decided to go with a tankless unit - it was a somewhat complex retrofit. The Stevenson team provided many options as to potential solutions. Long and short is that I was very impressed with all of the ...solutions that were presented to me. I was super impressed with both the diagnosis associate, David, and the install team: Bryce, Blaise and Jon. They were all very knowledgeable and professional, and the work product is fantastic. 👍 Household capital expenditures suck, but John Stevenson and crew provided me some comfort this was money well spent. You get what you pay for...quality.
Installers we professional, knowledgeable, experienced and did quality work. They were on time and cleaned up nicely. They also answered all my questions and offered professional advice on how to use the tankless system.
My mom who is over 80 and has asthma asked the technician to wear a mask, he was using a bandana that kept falling off, he refused to wear a mask, said it was “too uncomfortable”. I’d like to mention my mom takes care of my dad who is in a wheel ...chair, over 80 and diabetic. So essentially risked both lives, 1:12 chance of death for both of them of they get Covid.
Good quality maintenance call.
I would like to give a "shout-out" to David C., who, in addition to performing honest, high-quality work, was also a pleasure to work with! I am continuously impressed by the professionalism and friendliness of John Stevenson's staff (both in regards to ...the plumbers who come to do the work and the folks with whom I talk to over the phone), which are a direct reflection, I feel, of the values of the company! Keep up the good work!!
Morgan showed up on time, was friendly, knew his craft, and did the work quickly and thoroughly. I will recommend Morgan and John Stevenson’s company to all my friends and neighbors.
Ryan was very pleasant and professional along with very courteous. You are lucky to have him as any employee. He was very knowledgeable and determined the source of the problem. Would highly recommend John Stephenson Plumbing.
Professional, fixed immediate issue, offered options for future work.
Professional and responsible advise.
In the middle of a heat Waze my A/C dies. Called the first ac company I found and I made the right call. I called around 4pm and Tom was here around 5. He found the issues right away gave me a quote a bit pricey but it was well worth it in the middle of ...a heat Wave and my A/C was up and running in no time worth any price. . Thanks again Tom for being super knowledgeable and getting me up and running.
Great service. Our Air went on the fritz day before 100 degree temperatures. Customer service was able to get us scheduled for the next day. Brian came and fixed the problem and we are up and running. Thanks Brian for your courteous service!! You are the ...best!
Alex was great! On time quick, efficient, friendly!
Service was quick and friendly. Will use again.
The technician was fantastic! He was very knowledgeable about the system, and gave us honest information. We will recommend John Stevenson Plumbing to all our friends. We are so glad we found them. They fixed our issue right away without and problems and ...we're very precessional and courteous. Super refreshing!
Profession service from the initial estimate to the repair and replacement of parts to greatly improve water flow to shower and tub. I trust their integrity and expertise. Although it was higher priced than a private plumbers estimate, I chose them ...because I just knew that they would do it right, you get what you pay for. I’ve learned over time that it’s not worth it to cut corners or get the best price. I am glad that I hired them, Brice did an excellent job, and answered all of my questions. I will call them again for future plumbing needs particularly if complicated as this situation was. Very happy with their service, and no, they did not offer me anything of value to leave this review, I just appreciated their excellent and professional care.
Alex was very professional. I’ve made another appointment, for my ac to be Serviced, because of my good experience with this employee. I really appreciate a company that employs such knowledgeable people. Thanks Diane
Shower clogged. Excellent fast service. Flat fee $79 when others quoted $125-188
Service was excellent. Service man (Michael) was pleasant, knowledgeable and competent. Only complaint is that they apparently way overbooked the schedule, so he wasn't able to get here until almost 2 hours after the set tappt time. I would have ...preferred a more realistic estimate of the schedule. Fortunately, I was home anyway, but had I been at work, it would have been a problem. In spite of the time issue, I would recommend them and would use them again myself. I feel they are honest and very competent, which is the highest priority for me.
We have been using John Stevenson for years. They are always professional and give great customer service. The prices are reasonable and service is prompt. I highly recommend!
From start to finish I was pleased with the services. Highly professional, efficient, and friendly. Within a week, we had a quote that was competitive and the unit was installed successfully. Feeling much cooler now! Thank you.
Great responsiveness from this company. Would definitely recommend!
Jeremiah Brown was outstanding, he was very professional and very respectful. Five Star Service!
John did a super job with connecting a gas valve and connect a bbq grill for me. He was on time, fast, efficient and went above and beyond what was required to help me get the grill going. Amazing service at a reasonable price. Would definitely ...recommend him to anyone looking for plumbing services!
Great service! Everything was explained clearly before any work was done. The technician was supervising a trainee, and they both worked quickly and efficiently. No mess left after! Would call them again in a minute!!
Exceptional Service, Arrived when they said they would. Michael was professional and knowledgable. Price was fair. Will use them again!
CUSTOMER BEWARE...The reason for the 1 star is that the technician was very polite, professional. The reason it’s only one star is that they were provided the name of our reverse osmosis system, said they could assist, so we felt ok with it. THEN, ...the tech arrived, said they couldn’t service it and then proceeded to sell us on a whole home system, as well as other services they provide. AND THEN CHARGED US FOR THE VISIT. They did note that the visit would incur a charge, but when we provided the name of the system prior to the tech visit and our need they claimed they can help, so we felt comfortable scheduling the service. Totally false pretense. BEWARE.
Very prompt, professional and effective service provided at an excellent price by Joseph and Jay from Stevenson Plumbing. Very friendly, explained the problem and walked through the options. Kept me posted of the progress. They took all Covid ...precautions. They will be our go-to plumbers from now on.
I thought it would be a matter of freon. Nope. The cost of replacing the AC unit or the work to just get it up and running was just too much for me. I liked Tom & I just need to think on this and discuss with co-owner.
Jeremiah did a great job!
Technician was very professional and friendly. Would use him again. Dispatch personnel were terrible. Try keeping your customer informed. Asked me to wait from 08 to 12 in the morning and technician arrived at 1:45 PM. At least pretend that my time ...is important too. Pricing expensive. $450 to install a hard start AC capacitor.....about 30 minute job.
My experience with John Stevenson Plumbing was great. Our air conditioner stopped blowing cool air in 90 degree weather and I was able to get an appointment within 24 hours! Morgan, the AC Technician, came out to help repair our AC unit and got it done ...quickly. Throughout the process he politely answered the questions I had and was very professional. Overall I am very happy with the service I received and will be doing business with this company going forward. Thank you.
It's nice to do business with a company I trust you're Employees are fantastic
Service tech was on knowledgeable and didnt try ti sell me in things i didnt need. I was satisfied by his professional conduct.
First off, the technician was extremely friendly, polite and very upfront. I want to make it clear that the technician was great, no issues there whatsoever. 5 Stars!! BUT.....my only complaint is paying $90 for literally 5 minutes of evaluation. ...Apparently I need to get into diagnosis business and subcontract it out. At that rate of time and money, you could theoretically make $270 an hour (minus gas money and travel time of course). Unreal. Minus a star for being expensive AF. My time is definitely worth the quoted $841 to swap a part out.
Fast, efficient and friendly service. My AC was back up and running in under an hour!
Micheal Dane was the utmost professional. On time, knowledge, friendly and provided great information that was helpful for us to make an informed decision. I would recommend John Stevenson to my friends and family. I will definitely be using their ...services in the future. Micheal was outstanding and he exceeded my expectations.
The tech was awesome All contacts with this company was awesome If I need help anytime I will call them. I will also recommend them. They r awesome
Great service, and on time which seems to be a rarity these days. David was professional and courteous. Loved the water heater flush special you have right now!