Carlsbad Plumber

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Carlsbad Plumbing Company

Plumbing Service in Carlsbad


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Employment Opportunites - John Stevenson Plumbing, Heating & Air Conditioning, Inc.


Dispatcher Job Description

The Role

We’re looking for an exceptional dispatcher to help us achieve profitable revenue. You will work as part of a dynamic and passionate team to ensure desired company growth. As a dispatcher, you will help ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.

Responsibilities as a Dispatcher

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Requirements

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.



Email Your Resume to Info@JohnStevensonPlumbing.com

If you are looking for employee opportunities from our Carlsbad plumber, heating, or air conditioning company then please call 760-585-4165 or complete our online request form.


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